Frequently Asked Questions


General (F.A.Q.)

production time

  • Most orders are completed within one week. Sometimes for complex orders that include numbering, lettering and embroidery it may take longer.
    We suggest you allow two weeks plus shipping to avoid being disappointed.
rush orders

  • Please contact us with your needs and we will try to meet any reasonable time demand. If we can squeeze it in our production, we will with no extra charge.
minimum order

  • 1-2 color printing – 12 items (screenprinting) - they can be a mix of sizes
  • 3-4 color printing - 24 items (screenprinting) - they can be a mix of sizes
  • 5-6 color printing - 36 items (screenprinting) - they can be a mix of sizes
  • 12 items of Embroidered garments - they can be a mix of sizes
  • All re-orders require these minimums per design
What kind of payment do you accept

  • All first orders require 50% deposit. We accept all major Credit Cards, Debit Payments, Paypal, Money Transfers, Cash or Cheques.

artwork

Summary logo and art specifications

  • For films and colours separations your logo or artwork should be in vector format .AI, .PDF or .EPS file. If you have a pixel file minimum resolution should be at least 200dpi.
  • For an estimate any of these common graphic formats will work: .EPS, .AI, .PDF, .JPEG, .GIF, .BMP or .TIFF.
  • See other questions on this page for more details on these specifications and related topics.
CAN I USE A GRAPHIC IMAGE FROM A WEB PAGE?

  • Web pages usually have .GIF or .JPEG graphics that have been optimized for display on your computer. They are low-resolution images that cannot be used in films and screens production. However, some web site graphic artists have higher-resolution images.
  • Please send us the image you'll have and we'll let you know if it's quality is good enough for further print production.
Colours on your Design

  • The colour of your logo or artwork is determined by the graphics program used to create the image. Computer monitors do not show colour precisely and the colour of your logo may be different from what is shown on the monitor.
  • See the topics on the PANTONE MATCHING SYSTEM in this section for other important information.
What is the PANTONE MATCHING SYSTEM?

  • The idea behind the PANTONE MATCHING SYSTEM is to allow designers to 'colour match' specific colours when a design enters production stage. Pantone colours are described by their allocated number.
  • If an artist designed your logo, you might also get the PANTONE colour names and numbers for the colours used in the logo.
Uploading/sending existing logos or artwork

  • If you have your artwork ready you could send it to us as part of the REQUESTING A QUOTE process.
  • In order to price you correctly we need to see how complex your design/artwork is, as well as the number of colours.

Pricing

Pricing Philosophy

  • Our pricing philosophy is to offer brand name and other high quality merchandise at very competitive prices.
  • Please note that for multi-color screen-printed items, prices are calculated after you specify your logo or artwork, sizes, and quantities.
Set-Up Charges

    Set-up charges vary by decoration method:

  • EMBROIDERY set-up charge is based on number of colours in your logo, and could be anything between $30 and $100. The majority of corporate logos require less than 10,000 embroidery stitches to achieve high quality results. However, if a graphic is particularly large and will require more than 10,000 stitches, a customer service representative will contact you to approve additional set-up charges.
  • SCREEN-PRINTING set-up charge is $25.00 per colour/location, but no set-up charge for one colour design orders 100+ items.
Graphic Design Charges

  • You could submit your artwork by using guidelines located here. Don't have your artwork ready? Our creative graphic design team will help! Just send us a photocopy, drawing on paper etc and we will transform it into a design. Any simple design work is free of charge.
Payment Options

  • All first orders require 50% deposit. We accept all major Credit Cards, Debit Payments, Paypal, Money Transfers, Cash or Cheques.


For more info please get in touch.

Contact Information

227 Abbott St. Vancouer BC. Canada
(778) 316-9002